Privacy Policy

1. Introduction

Kaloexplore ("we," "our," "us") operates a digital ecosystem that enables users to discover, coordinate, and book services across multiple modules including mobility, aviation, marine services, hospitality, dining, events, and curated experiences.

This Privacy Policy explains how we collect, use, process, disclose, and safeguard personal data in accordance with applicable local and international data protection regulations, including but not limited to the General Data Protection Regulation (GDPR), UK GDPR, Nigeria Data Protection Act (NDPA), and other applicable consumer data protection laws.

By using the Kaloexplore platform, you acknowledge and agree to this Privacy Policy.

2. Scope of This Policy

This policy applies to website visitors, registered users, and clients making bookings through any module of the platform. It applies across all services offered within the Kaloexplore ecosystem.

3. Information We Collect

4. How We Use Personal Data

We process personal data to facilitate service selection and cart functionality, populate and manage the Journey Timeline, process checkout and payment, issue booking confirmations, communicate updates or changes, provide customer support, maintain platform security and prevent fraud, comply with legal and regulatory obligations, and improve platform performance and user experience.

Processing is based on lawful grounds including contractual necessity, legal compliance, legitimate interest, and user consent (where applicable).

5. Payment Processing

Kaloexplore does not store complete card details. Payments are processed via secure, encrypted, PCI-DSS compliant third-party payment processors.

We retain only transaction references required for reconciliation, compliance, and recordkeeping.

6. Data Sharing

We may share relevant personal data with service providers (when a booking is confirmed at checkout), payment processors (to complete secure financial transactions), regulatory or government authorities (where legally required), and technology infrastructure providers (for hosting, cybersecurity, analytics, and operational support).

We do not sell personal data to third parties.

7. International Data Transfers

Where personal data is transferred outside your jurisdiction, appropriate safeguards are implemented, including contractual data protection safeguards and compliance with applicable cross-border data transfer regulations.

8. Data Retention

We retain personal data for as long as your account remains active, as necessary to fulfil booking and contractual obligations, for financial and legal compliance, and to resolve disputes or enforce agreements.

Data is securely deleted or anonymized when no longer required.

9. User Rights

Depending on your jurisdiction, you may have the right to access your personal data, request correction of inaccurate data, request deletion of your data, restrict or object to processing, request data portability, and withdraw consent (where applicable).

10. Cookies & Tracking Technologies

Kaloexplore uses cookies to maintain secure sessions, remember user preferences, analyse platform performance, and improve user experience. Users may manage cookie settings through browser controls.

11. Data Security

We implement appropriate technical and organizational measures including encryption protocols, secure hosting environments, role-based access control, secure payment integrations, and system monitoring and fraud detection.

While we take reasonable steps to protect personal data, no method of transmission over the internet is completely secure.

12. Independent Service Providers

Kaloexplore operates as a centralized booking and coordination platform. Upon booking confirmation, relevant information is shared with the service provider responsible for delivering the service.

Independent service providers are responsible for their own operational practices. Kaloexplore is not liable for data handling outside the platform environment.

13. Children's Privacy

Kaloexplore does not knowingly collect personal data from minors without appropriate parental or guardian consent where required by law.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected by a revised "Last Updated" date.

15. Contact Information

For privacy inquiries or data protection requests, please contact us through the platform.